Telemedicine

About Telemedicine:

Telemedicine involves the use of telecommunication technology to provide clinical services to patients without an in-person visit. It allows health care professionals to assess, diagnose and manage patients at a distance using electronic device and software. It is becoming an increasingly important part of the western world healthcare infrastructure, and over last few years near all leading hospitals in United States, such as Mayo Clinic, Johns Hopkins, Massachusetts General Hospital and Cleveland Clinic, and healthcare networks worldwide, for example National Health Service (UK) and Canada Health are utilizing telecommunication technology for delivering healthcare.

Recently, due to the ongoing COVID – 19 pandemic, many countries and leading healthcare systems all over the world have allowed telemedicine clinics, conducted by video- or voice-call, to temporarily replace face to face consultations. Telemedicine can now be used for new patient consultations as well as for follow-up visits, management of chronic conditions, medication management, specialist consultations and a host of other clinical services remotely via secure video and audio connections.

Benefits of Telemedicine include:

Telemedicine is ideal for the following types of patients:

Tools You’ll Need:

Tips for a Successful Telemedicine Consultation:

Frequently Asked Questions

Payments for the consultations can be made using one of the following options;

Credit or Debit Cards:
You can pay online through your credit or debit cards at www.shaukatkhanum.org.pk/vmc

Online Transfers or Cash Deposits:
You can submit cash or transfer booking fee to any of the following Shaukat Khanum Memorial Trust bank accounts:

Account Title: Shaukat Khanum Memorial Trust

  • Habib Bank Limited   (A/c 10600022601203)
  • Bank Alfalah Limited (A/c 00391002883531)
  • MCB Bank Limited (A/c # 00776 01 01 0016828)
  • Faysal Bank Limited (A/c 01172007010149)

Easypaisa:
You can also send the booking fee through easypaisa mobile account or from any of the 70,000+ easypaisa shops nationwide.

Note: For all online transfers, cash deposits or Easypaisa payments, a copy of the payment deposit slip or transaction ID must be forwarded to the following email address [email protected] or by SMS/WhatsApp to the following number +92 301 1185423, together with your six-digit Hospital Medical Record (MR) number.

You can book a telemedicine consultation appointment by calling the hospital helpline.

Here are some suggestions that may help you prepare for a telemedicine consultation.

Yes, patients can invite loved ones to participate in the telemedicine consultation.

List of services that offer telemedicine consultations are given here.

Patients, who for some reason cannot participate in a video consultation, can utilize the option of audio telemedicine consultation. The health care provider will call you on your landline or cell phone.

Kindly call our helpline to learn about the fee structure: UAN: (042) 111 155 555

The telemedicine program at SKMCH & RC is currently using WhatsApp for video consultations. These video calls are encrypted, which means that only the two devices involved in the conversation can access the shared data.

Your information and safety are carefully protected when you use telemedicine services, just as they would be during an in-person doctor visit. Each transmission is secure and compliant with all traditional privacy regulations.

You may also connect with your provider via telephone.

Appointments in the OPD clinics for new patients can be obtained by calling at +92 42 35905000 Ext. 8888, emailing at [email protected] or you can send your reports on WhatsApp +92 301 1185430. The OPD clinics are open between 9:00 AM and 8:00 PM, from Monday to Sunday.

Appointments in Telemedicine Clinics for follow-up can be obtained at SKMCH&RC, Lahore by calling at +92 42 35905000 Ext. 8888 or emailing at [email protected]. The Shaukat Khanum Telemedicine Clinics at SKMCH&RC, Lahore are functional seven days a week (Monday to Sunday) from 9:00 AM to 8:00 PM.

Appointments in Telemedicine Clinics for follow-up can be obtained at SKMCH&RC, Peshawar by calling at +92 91 5885000 Ext. 5623/3762 or emailing at [email protected]. The Shaukat Khanum Telemedicine Clinics at SKMCH&RC, Peshawar are functional five days a week (Monday to Friday) from 9:00 AM to 5:00 PM.

You will need the following tools for your telemedicine appointment:

  • Smartphone with internet or strong Wi-Fi signal and WhatsApp software for video consultation
  • Telephone (landline or mobile phone) for audio consultation.

Tips for a Successful Telemedicine Consultation

  • Make sure you are prepared for the consultation at least 5 minutes before the scheduled time.
  • Conduct the video call in a well-illuminated room so your provider can see you.
  • Be in a quite setting, away from other people. Turn off background television, music or radio noise.
  • Make sure you are appropriately dressed.
  • If you have difficulty navigating the phone or hearing disability, ask an attendant to be present with you during the consultation.

For more tips and frequently asked questions about Telemedicine Clinics, click here.